Frequently Asked Questions
FAQs
1. How long does it take for my order to ship, and when will I receive it?
Depending on the brand, orders may ship out the same business day or take up to 1-2 days to ship. Rarely, unforeseen delays may occur, affecting shipment times. On average, expect delivery within 4-7 days. If a longer time frame applies, it will be specified on the product page.
We ensure the fastest processing and shipping times in the industry, along with highly responsive customer service, guaranteed.
2. Which payment methods do you accept?
We accept Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, Meta Pay, and PayPal).
3. What is your return policy?
We offer a 14-Day Money Back Guarantee on all items. Please refer to our 30-Day Return Policy at the bottom of the page for details.
4. What is your cancellation policy?
You can cancel any order for a 100% refund before it starts processing. Notify us immediately at support@theariadne.com if you wish to cancel. Once it is being processed, the order is subject to our Refunds and Returns Policy.
5. What if my product is damaged?
Inspect your item(s) upon delivery, noting any damage on the delivery receipt. If damage is suspected during delivery without opening the package, write "suspect damage" on the receipt. For damaged items, send photos to support@theariadne.com for a replacement.
6. How do I place an order?
To order online, click "Add To Cart," proceed to checkout, and enter shipping/billing information.
7. How do I know when my order will ship?
Upon order placement, receive an email confirmation with credit card authorization and shipping/billing details. You'll get a shipping confirmation email with a tracking number once your order leaves the warehouse.
8. Will I receive an order confirmation via email?
Yes, an order confirmation email will be sent to the provided address for each order. Print and save the confirmation for your records.
9. Can I change my order?
You can change your order at no cost before shipping by emailing support@theariadne.com. Any price difference will be credited or invoiced. For order status inquiries, email support@theariadne.com.
our beginning
A vision Born from care
Our journey began with a simple and heartfelt belief. Fashion can be elegant without harming the world that inspires it. Style can feel luxurious while still honoring the planet we share. From the very beginning, our founders dreamed of creating pieces that go beyond trends, pieces that carry intention and meaning. This dream continues to guide every step we take today.
Our Philosophy
Creating Fashion That Matters
We create with purpose. Each piece is designed to make you feel connected to something deeper than appearance alone. We choose materials with respect. We craft with patience. We design with mindfulness. Our promise is to build pieces that stay with you, pieces that feel personal, pieces that reflect the values you believe in.
Our Commitment
Responsibility in Every Detail
Responsibility is the heart of our brand. It influences the way we design, the way we source, and the way we bring every product to life. We believe beauty should never come at the cost of the planet. That is why we approach every collection with intention. We strive to create thoughtful, lasting designs that respect the future as much as they celebrate the present.
Thoughtful Packaging
Sustainable Responsible Minimalistic
Our responsibility continues long after the product is made. It extends to the way you receive it. Our packaging is designed to feel pure and meaningful. It is sustainable, responsible, and minimalistic, reflecting our belief that true beauty requires less waste and more intention. When you open your package, you open a story shaped with care.
Our Invitation
A Journey we share
We hope that every piece you choose brings you more than joy. We hope it brings connection. We hope it brings intention. We hope it makes you feel part of something purposeful. Thank you for believing in thoughtful design. Thank you for choosing fashion that respects both beauty and the future we all share.