Refunds and Returns Policy

 

NO-QUESTION 30-DAY RETURNS

We do our very best to ensure all of our customers enjoy a happy shopping experience with Theariadne.com, however, occasionally you may need to return something.

 If you want to return your item, please contact our support team. They will provide you with instructions and will guide you in this process if needed.

 

Any product may be returned within 30 days of the receiving date provided. If you are not 100% satisfied with your purchase from Theariadne.com, you can return your qualifying item(s) for a full refund within 30 days of purchase – no catches or exceptions!

We will refund the price of the product after we have inspected the goods and confirmed its condition. It should remain in a saleable condition with the original packaging complete with no signs of unboxing. Also, include all original accessories and parts like waste and overflow. Please ensure that all printed inserts such as instruction manuals, parts, and accessories are all included and that there are no signs of installation (markings, scratches, plumber's putty, etc.). We will also require proof of purchase such as your receipt.

We will credit your original method of payment. Depending on your financial institution, please allow an additional 2 – 10 business days for the credit to post to your bank or credit card account.

Returned merchandise that does not satisfy these requirements may not qualify for a refund. Please note, that damaged items destroyed during installation are not refundable.

 

RETURNS WITHOUT ORIGINAL CRATE

As an exception, we might agree to accept products that no longer have the original crate. Please contact us first to request a return shipping label. Your request must be approved by our customer service first. The approval is not guaranteed and is decided on a case-by-case basis.  

I GOT A DEFECTIVE ITEM

If you have received defective, damaged, or incorrect merchandise, please contact us directly to request a replacement. If you are reporting a defective item, please attach photographs of the defects to help us deal with your request more quickly. We will examine defective goods and send you out the new product.

 

INCORRECT SHIPPING INFORMATION PROVIDED

According to our Terms of Service, we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.

 

 

HOW I CAN CONTACT YOU REGARDING MY RETURN?

Our support team is always ready to assist you with any questions you have. They respond in 24 hours and will do their best to provide an extraordinary experience with our shop. Please email us at support@theariadne.com