Shipping Policy

FREE SHIPPING

At Ariadne, we always offer complimentary standard shipping on every single order, with no minimum purchase requirements or exclusions. Some customers may even qualify for upgraded shipping at no extra cost.

CAN I MODIFY MY ORDER?

Given our commitment to swift delivery, we automatically process orders every 30 minutes once they've been placed. Consequently, it's not possible to make changes to your order. However, if you accidentally ordered the wrong product(s), you're welcome to initiate a return following the procedure outlined in our return policy.

To ensure accurate delivery, please ensure that your shipping address is entered correctly and includes all necessary details. Using the correct abbreviations, street numbers, building or apartment numbers, and route information, if applicable, is crucial for successful delivery. Please note that we cannot be held responsible for lost, misplaced, or misdelivered shipments if the address provided at the time of purchase is incorrect, as stated in our Terms of Service.

WHEN WILL I RECEIVE MY ORDER?

Orders are dispatched directly from one of our numerous domestic and international warehouses, with a processing time of 1 to 2 business days. Subsequently, your order is handed over to one of our courier partners, who will endeavor to deliver it as swiftly as possible according to your chosen delivery method. Delivery times vary based on the destination country and the shipping method selected. Feel free to reach out to us if you have any inquiries about your order.

SHIPPING TIME

The available delivery options and their respective details vary depending on the warehouse and destination country(United Kingdom, United States, Europe). Please find below a list of all available delivery options:

Delivery method	Shipping time	Tracking number	Carrier	Price
Free Standard Shipping	Within 6-9 days	Available in 2 days after purchase	USPS / DHL/RoyalMail/ Yodel	FREE

 

Please note that certain items, such as watches containing lithium batteries, are not eligible for expedited shipping and will be clearly marked as such in the product description. Additionally, expedited shipping is unavailable for shipments outside the continental United States. Orders to P.O. boxes, U.S. territories, or military APO/FPO addresses will be shipped via United States Postal Service (USPS). Delivery dates are subject to order cut-off times and carrier delays. If you anticipate a delay in delivery for any reason, please don't hesitate to contact us, and we'll strive to find the most suitable solution. In the event that your parcel arrives later than expected, you may claim compensation for shipping costs or receive a discount coupon. Reach out to us, and we'll offer the best possible option, whether it's compensation for shipping costs or a discount coupon, depending on ongoing store promotions.

WHY ARE MY ITEMS SHIPPED IN SEPARATE PACKAGES?

If you've placed a multi-item order, each item may be shipped from a different international warehouse to expedite delivery. Alternatively, if an item is particularly popular or on backorder, we may ship items separately to prevent delays and ensure prompt delivery to you.

WHAT HAPPENS IF MY ORDER IS DELAYED OR LOST?

All our orders are shipped with insurance for added security. In the event that an order is held up at customs, returned, or lost during delivery, we will promptly dispatch a replacement package.

WILL I INCUR CUSTOMS FEES AND TAXES?

No, we cover all customs taxes and duties. However, please note that we are not liable for delays caused by customs procedures. For information regarding potential delays, kindly contact your local customs office.

HOW CAN I CONTACT YOU ABOUT MY SHIPPING?

Our dedicated support team is available round-the-clock to assist you with any shipping-related queries. They typically respond within 24 hours and are committed to ensuring an exceptional shopping experience for you. You can choose the most convenient mode of communication with us through this link.